It's been a long time since I've been on the Chattering Horde due to work and other commitments, but I thought I should post an update on the problems I had been having with Maelstrom over the fact that they had sent me an incomplete shipment.
In mid-June, a Maelstrom employee, Tim, left a message on the post where I had complained about their poor service, encouraging me to get in touch.
To cut a long story short I:
...received a full explanation of the reason for the problem.
...was offered a solution.
...was dealt with in a timely and courteous manner.